is here! Shop now, pay later in 4 easy installments
Factory Seconds FAQ
What are “Factory Seconds”?
Factory Seconds are pieces with small imperfections — such as slight variations in stitching, weave, or size. These details do not affect softness, comfort, or durability. They simply didn’t meet our very high standards for first-quality.
Are they still new?
Yes. Every piece is brand new, never used, and carries the same craftsmanship you expect from us.
Will the imperfections affect how I use it?
Not at all. The imperfections are minor and cosmetic only. The product remains fully functional, soft, and long-lasting.
Why do you offer Factory Seconds?
We believe in honoring the work that goes into every product. Offering Factory Seconds helps us reduce waste and allows you to
enjoy our quality at a special value, while supporting a more sustainable future.
Are they discounted?
Yes. Prices are adjusted to reflect the imperfections, making these pieces a thoughtful way to experience our products
at a lower cost.
Can I return or exchange a Factory Second?
No. All Factory Seconds are final sale. This policy allows us to offer them at deeply reduced prices, with savings significant enough to make these pieces a unique opportunity.
Can they be monogrammed?
Yes, but please note that monogrammed Factory Seconds are also final sale.